Koala Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Koala Casino. They apply to the website, your player account, available games, deposits, withdrawals, promotions and other services made available through the site. Additional rules may apply to specific products, games or promotional activities. Where a particular game, promotion or feature includes its own terms, those terms should be read together with this document and may explain details that are specific to that activity.

You should only use Koala Casino if online gambling is lawful for you in the place where you are located. You are responsible for checking the laws that apply to you before registering or playing. Access to the website does not mean that the services are suitable or lawful in every location. We may restrict or refuse access where legal, regulatory, technical or operational requirements make this necessary.

The website is intended for adults who meet the applicable minimum age and other eligibility requirements. You must not allow another person to use your account, and you must not use the service on behalf of somebody else. If you are under the applicable legal gambling age, are subject to a gambling restriction, or cannot legally enter into this agreement, you must not register or play.

Changes to these terms

These terms may be updated from time to time to reflect changes to the service, applicable law, security requirements or business operations. The current version will be made available on the website. Changes will generally apply from the date they are published, unless a different effective date is stated. If a change is important, you should review the updated terms before continuing to use your account. Your continued use of the website after an update may be treated as acceptance of the revised terms.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision on one occasion does not mean that the provision has been waived. These terms should be read with any privacy notice, responsible gambling information and other policies displayed on the website.

2. Account registration, eligibility and verification

You may need to create a player account before using some or all of the services. Information supplied during registration must be accurate, complete and kept up to date. You must tell us if relevant information changes, including your name, residential details, contact information or payment information. Providing false, misleading or incomplete information may result in access being restricted, an account being suspended or an account being closed.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where unauthorised activity results from our failure to meet an obligation that cannot legally be excluded. Do not share your password, payment access or verification information with another person. You should use a strong password, keep your device secure and notify the appropriate support channel through the website as soon as possible if you believe that your account has been accessed without permission.

Identity, age and source-of-funds checks

We may carry out checks to confirm your identity, age, location, payment ownership, account information and eligibility to use the service. We may request reasonable documents or information for these purposes, including information relating to the source of funds where required. Any documents supplied must be genuine, current and belong to you. You should provide requested information within the applicable timeframe so that your account can be reviewed.

Until a check is completed, some account functions may be unavailable. A review may also be required before a withdrawal or when account activity changes. We may suspend or close an account where information cannot be verified, where documents appear altered, or where we reasonably believe that the account is being used unlawfully or in breach of these terms. Personal information will be handled in accordance with the applicable privacy information published on the website.

One account and permitted use

Unless expressly permitted by the operator, each person may have only one player account. Creating multiple accounts, using another person's account, or attempting to avoid an account restriction is not permitted. If duplicate accounts are identified, we may review the associated activity and take action consistent with these terms and applicable law. You must not use the account for business purposes, resale, syndicate play or any other purpose that has not been approved.

3. Deposits, withdrawals and game activity

Available payment methods, processing requirements and any applicable conditions will be shown on the website or during the relevant transaction. You may only use a payment method that belongs to you or that you are authorised to use. Payments must not be made using funds obtained unlawfully, funds belonging to another person without permission, or a method used to conceal the origin of money.

You should check the transaction details before confirming a deposit or other payment. A transaction may be declined, delayed or subject to review for reasons including verification, security, technical issues, payment-provider requirements or legal obligations. We do not guarantee that every payment method will remain available at all times. Your bank or payment provider may apply its own fees, conversion rates or conditions.

Withdrawals may be subject to account verification, payment checks, applicable game rules and any conditions clearly presented before the relevant activity. A withdrawal may be returned or redirected where the payment method cannot receive funds, where ownership has not been confirmed, or where processing is required through an appropriate method. We may ask for further information before completing a transaction.

You are responsible for reviewing your balance and transaction history and for notifying us promptly if you identify an error. If a technical or administrative error results in an incorrect balance, bonus, result or payment, we may correct the error. If an amount has been credited to you by mistake, you must not use it and may be required to return it. Completed game results may be reviewed where there is a clear technical, security or integrity issue.

Games and interruptions

Games are offered subject to the relevant game rules, which may explain how outcomes are determined, how bets are accepted and how winnings are calculated. You should read those rules before playing. A game, bet or transaction may be cancelled, voided or reviewed where required because of a system fault, communications problem, incorrect display, suspected manipulation or another circumstance that affects the integrity of the service.

We do not guarantee uninterrupted or error-free access to the website. Maintenance, updates, network problems, equipment failure and events outside reasonable control may affect availability. You should not place a bet if you are unsure whether a previous action was accepted. Check your account history and use the available website support process where necessary.

4. Promotions, responsible gambling and prohibited conduct

Promotions and bonuses

Promotions, bonuses, rewards and other offers are subject to the specific terms displayed with the relevant offer. Those terms may include eligibility requirements, expiry conditions, wagering or play requirements, game restrictions, maximum or minimum amounts and rules about withdrawing promotional value. You should read the offer terms before opting in or using an associated reward.

Unless an offer states otherwise, promotions may be limited to one per person, household, device, payment method or other permitted basis. We may withdraw, amend or refuse an offer where there is a reasonable basis to believe it has been obtained by mistake, abuse, fraud, collusion or a breach of the offer terms. A promotion must not be used to avoid account, payment, identity or responsible gambling controls.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Only use money that you can afford to lose, set personal limits before playing, and take regular breaks. Do not gamble when affected by alcohol, drugs, strong emotions or financial pressure. You should stop playing if gambling is causing concern for you or people close to you.

Account tools or support options may be available to help you manage your gambling. These may include deposit controls, activity information, time reminders, cooling-off options, account closure or self-exclusion. Availability and operation of these tools will be explained on the website. A request to restrict or close an account may not cancel transactions or obligations that were already accepted, subject to applicable law.

If you are worried about your gambling, consider seeking independent advice from an appropriate Australian support or health service. You do not need to wait until gambling has caused serious harm before asking for help. We may also contact you about responsible gambling where account activity indicates that support or a review may be appropriate.

Prohibited conduct

• Using the website for unlawful activity, fraud, money laundering, terrorist financing or any other criminal purpose.
• Providing false information, using forged documents or attempting to bypass identity, age, location or payment checks.
• Using software, bots, scripts, automated tools or other methods intended to interfere with games, promotions or website operation.
• Exploiting a technical error, pricing mistake, bonus error or other weakness, or sharing information to help another person exploit one.
• Colluding with other players, manipulating outcomes, using multiple accounts or engaging in unfair play.
• Attacking, disrupting, reverse engineering or attempting to gain unauthorised access to the website, systems or accounts.
• Using content or website materials in a way that infringes intellectual property, privacy or other rights.

Where prohibited conduct is suspected, we may take reasonable action, including blocking access, suspending an account, cancelling affected activity, withholding an amount connected with the conduct or referring the matter to an appropriate authority. Any action will be taken subject to applicable law and the information reasonably available at the time.

5. Website content, suspension, liability and complaints

Content and intellectual property

The Koala Casino name, website design, text, graphics, software, logos and other materials are protected by intellectual property and related laws. You may use the website for personal, non-commercial purposes in accordance with these terms. You must not copy, modify, reproduce, distribute, publish, sell or create derivative works from website content unless you have permission or the law allows it.

Links to third-party websites or services may be provided for convenience. We do not necessarily control or endorse third-party content, availability, security or privacy practices. You should review the terms that apply to any third-party service before using it. We are not responsible for information or services supplied by third parties except to the extent responsibility cannot legally be excluded.

Suspension and closure

You may stop using the website or request account closure in accordance with the available account process. We may suspend, restrict or close an account where required for security, legal, regulatory, responsible gambling, verification, payment or operational reasons, or where you breach these terms. We may also take action if continued access could expose you, other players or the service to harm.

Closing an account does not automatically remove obligations that arose before closure. Pending transactions, verification matters, disputes, promotional reviews and other issues may need to be completed or resolved. Provisions intended to continue after termination, including provisions about payments, prohibited conduct, intellectual property, liability and disputes, will continue to the extent permitted by law.

Liability and events outside control

To the extent permitted by law, the website and services are provided subject to availability and without a guarantee that they will meet every purpose, operate without interruption or be free from errors. We are not responsible for loss caused by events outside reasonable control, including telecommunications failure, internet disruption, malicious activity, device problems, natural events, industrial action or changes in law.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. You are responsible for having suitable equipment, internet access and security controls when using the website. You should keep your device and software updated and use reasonable precautions to protect your account.

Questions, complaints and applicable law

If you have a question, identify a transaction issue or wish to make a complaint, please use the support or contact process made available on the Koala Casino website. Provide enough information for the matter to be reviewed, such as the relevant account details, transaction information, date and a clear description of the concern. We may ask for further information while investigating and will aim to handle complaints fairly and in accordance with applicable requirements.

Before starting a formal dispute process, you should give the matter an opportunity to be reviewed through the available internal process. Nothing in these terms prevents you from exercising a legal right, contacting an appropriate authority or seeking independent legal advice. These terms are to be interpreted consistently with the laws and mandatory consumer protections that apply to your use of the service in Australia. If a conflict exists between these terms and a mandatory legal requirement, the mandatory requirement will prevail.