Betting Rules

1. General betting conditions

By opening or using an account with Koala Casino, you agree to follow these Betting Rules and any additional conditions displayed on the website. If a particular game, event, market or betting product has its own rules, those rules will apply alongside these general provisions. If there is an inconsistency, the specific rules displayed for the relevant product will generally take priority for that product.

You are responsible for reviewing the information shown before submitting a wager. This includes the selection, stake, odds or other pricing information, possible return, applicable conditions and any relevant closing time. Placing a wager indicates that you have checked the details and agree to the wager as displayed. Koala Casino does not guarantee that a particular market, game, event or betting option will always be available.

Betting is available only to people who meet the applicable age, identity, location and legal requirements. You must use your own account and provide information that is accurate, current and complete. Accounts must not be shared, transferred or used on behalf of another person. You must not place wagers where doing so is prohibited by law or contrary to the rules applicable to your location.

• You must be of the required legal age to use betting services.
• You must maintain the security of your login details and payment information.
• You must not use an account to disguise the identity of a person placing a wager.
• You must not use the service for unlawful activity, fraud, collusion or market manipulation.
• You must follow any account, deposit, withdrawal, verification and responsible gambling requirements shown on the website.

Koala Casino may refuse, restrict, suspend or cancel access to a service where this is reasonably necessary for security, compliance, responsible gambling, technical or operational reasons. Any action taken will be handled in accordance with the applicable website terms and legal obligations.

2. Placing and accepting wagers

Selecting a bet

A wager is submitted by selecting the available option and confirming the stake through the betting interface. Before confirmation, check that the chosen selection, stake and any other displayed details are correct. A bet slip, confirmation screen or account record may show the information connected with your wager. You should keep your own records and review your account history regularly.

A wager is not necessarily accepted merely because a selection has been added to a bet slip or because a payment has been initiated. A wager becomes accepted only when it has been processed and recorded by the system. The relevant account record or confirmation will normally be the best indication of whether a wager has been accepted.

Pricing and displayed information

Prices, odds, balances, limits, availability and other information may change before a wager is confirmed. The price or odds applying to an accepted wager will be the information recorded at the time of acceptance, subject to the specific rules for that product. Displayed information may be updated because of changes to an event, market, game, result, risk assessment or technical conditions.

Where a service provides a maximum stake, minimum stake, account restriction, market limit or other transaction condition, that condition will be shown where relevant. The availability of a balance does not mean that every wager can be placed for any amount. A wager may be declined, partially accepted or subject to an adjusted amount where this is permitted by the applicable product rules.

When a wager may be voided

A wager may be declared void or cancelled where it was accepted in error, placed after a relevant closing time, affected by a material technical fault, connected with an incorrectly displayed market or otherwise covered by the specific rules. Wagers may also be reviewed where there is suspected fraud, collusion, prohibited activity or a breach of these rules.

If a wager is voided, the treatment of the stake and any related selections will depend on the relevant product rules. For a multiple or combined wager, the cancellation of one selection may affect the remaining wager rather than cancelling every selection. Always check the rules for the specific bet type before confirming a wager.

3. Settlement, results and account records

Wagers are settled using the official result or outcome recognised under the applicable rules for the relevant game, event or market. The source and method used to determine an outcome may differ between products. For games, the result generated by the approved game system will apply. For events or markets, settlement may depend on an official result, published decision, completed contest or other outcome specified in the market rules.

A result may be amended if an official outcome is corrected, a material error is identified or the original settlement was affected by a technical or administrative issue. Where a result changes, the related wagers may be resettled in line with the applicable rules. An unofficial announcement, media report or personal interpretation will not necessarily determine settlement.

Common settlement principles

• A market may need to be completed or reach a defined stage before it can be settled.
• The specific market rules may explain how postponed, abandoned, interrupted or rescheduled events are treated.
• A selection may be settled as a winner, loser, void or another status recognised for that product.
• For a multiple wager, the result of each selection may affect the overall settlement.
• Where an outcome cannot be determined under the relevant rules, the wager may be voided or handled in another stated way.
• Any applicable tax, fee, adjustment or account treatment will be handled in accordance with the website terms and applicable requirements.

Your account history may show accepted wagers, stakes, returns, voids, adjustments and other transaction information. You should check this information after placing a wager and after settlement. If something appears incorrect, raise the issue promptly through the available support or account process. Delayed reporting may make it more difficult to investigate, although it does not remove any rights you may have under applicable law.

A displayed balance is not always final while a transaction, settlement or review is pending. Koala Casino may correct an obvious error, reverse an improper credit or adjust an account where a wager or transaction has been processed incorrectly. Any correction will be made in accordance with the relevant terms and legal requirements.

4. Technical issues, prohibited conduct and disputes

Technical and communication issues

Internet connections, devices, browsers, payment services and software can sometimes fail or display information incorrectly. You are responsible for checking that a wager has been accepted before relying on it. If you experience an error, do not repeatedly submit the same wager until you have checked your bet slip, confirmation message and account history. A wager recorded by the system may remain valid even if a confirmation page is interrupted or does not load correctly.

Koala Casino may suspend a market, game or transaction while investigating a technical issue or unexpected behaviour. Wagers affected by a material fault may be reviewed, cancelled or resettled under the relevant rules. No outcome is guaranteed where a service is interrupted, delayed or unavailable. You should not attempt to exploit an error, automation weakness or pricing problem.

Fair play and prohibited behaviour

Betting must be conducted honestly and for a lawful purpose. Prohibited conduct may include using another person's account, creating multiple accounts to avoid restrictions, manipulating a market, using unauthorised software, exploiting an error, interfering with the website, providing false information or coordinating with others to obtain an improper advantage.

Where prohibited conduct is suspected, Koala Casino may place an account or transaction under review. This may include requesting identity or source-of-funds information, delaying a transaction, withholding an unsettled amount while an investigation is conducted, voiding affected wagers or taking other action allowed by the website terms. Any decision will be subject to applicable law and relevant dispute or review rights.

Questions, complaints and responsible play

If you have a question about a wager, first review the applicable product rules, confirmation details and account history. If you still believe there is an error, use the support or complaints process made available on the website and provide enough information to identify the transaction. This may include the date, wager reference, selected market and the nature of the concern. Do not send passwords or other sensitive login information when making an enquiry.

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, keep track of your time and spending, and avoid betting when affected by alcohol, stress or other circumstances that may affect judgement. Do not chase losses. You can use the responsible gambling tools and account controls available on the website, and you may choose to take a break, set limits or exclude yourself where those options are offered.

These Betting Rules may be updated from time to time to reflect changes to products, technology, operational procedures or applicable requirements. The current version published on the website will apply to future use of the betting service. If you do not agree with an updated rule, you should stop using the affected service and review the available account options.