Cookies Policy

About cookies

Cookies are small text files that a website may place on your computer, mobile phone, tablet, or another device when you visit. They allow the website to recognise your device and remember certain information about your visit. Cookies are widely used across the internet and can help websites operate securely, remember user choices, understand how visitors use online services, and improve the overall experience.

Koala Casino may also use similar technologies, such as pixels, tags, software development kits, local storage, and device identifiers. These technologies can perform functions similar to cookies. In this policy, we use the term cookies to refer to cookies and similar technologies unless we explain otherwise.

Some cookies are placed by Koala Casino, while others may be placed by service providers that help operate, secure, measure, or improve the website. A cookie does not normally contain information that directly identifies you by name. However, information associated with a cookie may sometimes be combined with other information that relates to you. Where this occurs, the information will be handled in accordance with applicable privacy requirements and our Privacy Policy.

By continuing to use the website, you may be allowing cookies to operate where they are necessary for the website or where you have provided the relevant consent. You can change your choices at any time using the available cookie preference tools or your browser settings. Disabling some cookies may affect how the website works.

The cookies we may use

The cookies used on the website may vary depending on the features available, the device or browser you use, and the services supporting the website. Cookies are generally grouped into the following categories.

Strictly necessary cookies

These cookies are needed for core website functions. They may help with account access, session management, security controls, fraud prevention, page navigation, load balancing, and the delivery of requested services. Without these cookies, parts of the website may not function correctly or may not be available. Strictly necessary cookies generally cannot be switched off through the website preference tool because they support essential operation and security.

Functionality cookies

Functionality cookies allow the website to remember choices you make and provide a more convenient experience. For example, they may remember language, region, display, or other preferences. These cookies can reduce the need to repeat selections during later visits. If you decline them, some personalised or convenience features may not work as intended, but you should generally still be able to access core website functions.

Performance and analytics cookies

Performance and analytics cookies help us understand how visitors use the website. They may collect information such as the pages visited, the links selected, the time spent on a page, the route taken through the website, and whether an error occurred. This information is normally used in an aggregated or pseudonymous form to identify trends, monitor performance, improve content, and make the website easier to use.

Advertising and marketing cookies

Where these technologies are used, advertising or marketing cookies may help measure the effectiveness of campaigns, limit repeated advertisements, or show information that is more relevant to a visitor's interests. They may also help understand how people reach the website from external services. These cookies may be provided by third parties and are used only where permitted and, where required, after the appropriate consent has been obtained.

Security and compliance technologies

Some cookies and similar technologies support responsible operation of the website. They may help detect suspicious activity, prevent unauthorised access, protect accounts, identify technical misuse, maintain records of consent, and support compliance with legal or regulatory requirements. These technologies may operate even when optional cookies have been declined if they are required for security or compliance purposes.

Session and persistent cookies

Cookies may also be classified according to how long they remain on your device. Session cookies are temporary. They are generally deleted when you close your browser or when the relevant session ends. Session cookies can support activities such as moving between pages, maintaining a secure session, and keeping information available while you use a service.

Persistent cookies remain on your device for a set period or until you delete them. They may remember choices between visits, help recognise returning visitors, measure longer-term use of the website, or maintain a record of cookie preferences. The period for which a persistent cookie remains may depend on its purpose, the provider that places it, and your device or browser settings.

The website may use first-party cookies, which are set by Koala Casino, and third-party cookies, which are set by an external provider. Third-party providers may process information collected through their technologies under their own privacy policies. We expect providers supporting the website to handle information appropriately, but you should review the relevant provider information where you want to understand how a particular third party operates.

The exact names, providers, purposes, and expiry periods of cookies may change as website features and supporting services change. Where a cookie preference centre is available, it may provide more detailed information about the cookies active on the website and the choices available to you.

Managing your cookie choices

You can manage optional cookies through the cookie banner, preference centre, or other controls made available on the website. Depending on the tool, you may be able to accept all cookies, reject optional cookies, or choose particular categories. Your choices may be stored in a preference cookie so that the website does not ask you the same question each time you visit.

You can also manage cookies through your browser. Most browsers allow you to view stored cookies, block cookies, delete existing cookies, or receive a warning before a cookie is stored. The steps differ between browsers and devices, so you should refer to the browser's help or settings information for instructions.

• Blocking all cookies may prevent account, security, navigation, or other essential features from working correctly.
• Deleting cookies may remove saved preferences and may require you to make those choices again.
• Cookie controls may need to be applied separately on different browsers, devices, or user profiles.
• Browser settings may not provide the same level of control as the website's cookie preference tool.
• Some third-party technologies may have their own opt-out or privacy controls.

Where applicable, you may be able to revisit your cookie settings by selecting the cookie preferences link on the website. If that option is not visible, you can clear cookies through your browser and revisit the website. Essential cookies may continue to be used because they are necessary to provide the requested service, maintain security, or meet applicable obligations.

Your cookie choices do not necessarily affect information collected through other channels, such as information you provide when creating or using an account, communications you send to us, or records required for security and compliance. Those types of information are addressed in the Privacy Policy.

How cookie information is used

Information collected through cookies may be used to provide, maintain, and improve the website and associated online services. It may help us understand which pages and functions are useful, identify technical problems, test improvements, maintain a secure environment, and make the website more reliable for visitors in Australia and elsewhere where the service is available.

Cookie information may also be used to remember your settings, administer sessions, protect against automated or fraudulent activity, check the performance of supporting systems, and keep a record of choices relating to cookies. Where permitted, it may support reporting and campaign measurement. We do not use cookies to remove or reduce our obligations relating to privacy, security, responsible gambling, age restrictions, or any other applicable requirement.

Analytics information is generally considered together with information from other visitors rather than used to identify an individual directly. Nevertheless, technical information such as an IP address, device information, browser information, approximate location, and activity information may be processed as part of operating online services. The type and extent of information collected depends on the cookie, the service involved, and your settings.

Cookie information may be accessed by authorised staff, technology providers, analytics providers, security providers, and other service providers where this is necessary for their functions. It may also be disclosed where required or permitted by law, to protect the website or users, or as part of a business or technology service arrangement. Any handling of personal information is subject to the applicable privacy requirements described in our Privacy Policy.

Some providers may process information outside Australia. Where information is handled by an overseas provider, appropriate arrangements and safeguards will be considered in line with applicable privacy obligations. The availability of a particular service, provider, or technology may change without notice when operational, legal, security, or business requirements change.

Updates and questions

We may update this Cookies Policy from time to time. An update may be needed when the website changes, new technologies are introduced, existing technologies are removed, privacy expectations develop, or legal and regulatory requirements change. The updated version will be published on this page with a revised date or other indication where appropriate.

You should review this page occasionally so that you remain informed about how cookies may be used and how your choices can be managed. Continuing to use the website after an updated policy has been published may mean that the updated policy applies to future use, subject to any consent requirements that apply.

If you have a question about this Cookies Policy, a cookie preference, or the way information is handled, please use the support or contact channel made available on the Koala Casino website. Do not include sensitive account, payment, identity, or security information in a general enquiry unless it is specifically requested through a secure channel.

This policy is intended to provide general information about cookies used in connection with the website. It does not override the Privacy Policy, website terms, responsible gambling information, or any specific notice presented to you when you use a particular service. If there is a conflict between this policy and a specific legal notice, the applicable notice or terms will apply to the extent required.