Koala Casino Privacy Policy

1. Information we handle

To provide an online casino service, Koala Casino may handle information that identifies a player, relates to an account or is connected with activity on the website. The information collected depends on how the website and services are used, what checks are required and which features a player chooses to access.

Account and contact information

This may include a player’s name, date of birth, contact details, username, account preferences and other information supplied when an account is opened or updated. Support conversations and enquiries may also be recorded so that questions can be answered, issues can be investigated and a consistent service can be provided.

Verification and account-safety information

Where identity, age, eligibility or account security checks are needed, the site may handle verification documents and related information. This can include information used to confirm identity, assess unusual activity, prevent account misuse and meet applicable legal or operational requirements. Verification information is handled for these purposes and is not requested unless it is relevant to the service or a required check.

Payment and transaction records

The site may handle records of deposits, withdrawals, wagers, account balances, payment method details, transaction dates and related activity. Payment information may be processed through third-party payment providers, which may handle information under their own privacy notices. Koala Casino may retain appropriate transaction details to operate the account, resolve disputes, detect fraud and meet record-keeping obligations.

Device, usage and cookie information

When a player visits the website, technical information may be collected automatically. This can include an IP address, device type, browser, operating system, language settings, pages visited, approximate location based on technical data, access times and information about how the website is used. Cookies and similar technologies may help remember preferences, keep sessions working, improve performance, understand website use and support security.

2. Why information is used

Personal information is used only for purposes connected with operating, protecting and improving the service, supporting players and meeting applicable requirements. Depending on the circumstances, these purposes may include:

• Creating, maintaining and administering a player account.
• Processing deposits, withdrawals and other account transactions.
• Providing access to casino features and personalising account settings.
• Confirming identity, age, eligibility and ownership of an account.
• Carrying out security, anti-fraud, anti-money-laundering and responsible service checks where relevant.
• Detecting suspicious, unauthorised or prohibited activity and protecting the website, players and service providers.
• Responding to support requests, complaints, disputes and technical issues.
• Sending service messages about an account, transactions, security, changes to the website or other essential matters.
• Understanding website performance and improving content, functionality and user experience.
• Sending marketing communications where a player has provided consent or where permitted, subject to available choices and preferences.
• Keeping records and meeting legal, regulatory, tax, accounting or other obligations that apply to the service.

Where information is requested, players should provide accurate and current details. Incomplete, inaccurate or outdated information may affect the ability to open an account, complete verification, process a transaction or provide support. If information is no longer needed for a particular purpose, it may still be used where another valid purpose applies, such as security, dispute handling or record keeping.

Marketing choices

Marketing communications may include information about services, features, offers or other updates. Players can withdraw consent to marketing at any time by contacting support@koalacasino.click. A player may also use an unsubscribe option included in a marketing message where one is available. Withdrawing marketing consent will not usually stop essential account, transaction, security or service communications.

3. Sharing and protecting information

Personal information may be shared where this is reasonably necessary to provide the service, protect players, process transactions or meet applicable obligations. Information is not shared simply because it has been collected. The types of recipients may include:

• Payment providers and financial service partners involved in processing transactions.
• Identity verification, fraud prevention and security providers that help check accounts or detect unusual activity.
• Technology, hosting, communications, customer support and analytics providers that help operate the website.
• Professional advisers, auditors or insurers where their services are needed for the service or a dispute.
• Courts, government bodies, law enforcement agencies or other authorised parties where disclosure is required or permitted.
• A relevant party involved in a business change, restructuring, transfer or sale, subject to appropriate handling of the information.

Service providers may process information on behalf of Koala Casino and may be located in Australia or another country. Where information is handled by a third party, appropriate contractual, technical or organisational measures are used where reasonably practicable. Third-party services may also have their own privacy policies, and players should review those policies where relevant.

Security measures

Reasonable measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure technology and staff or supplier requirements. No website, transmission method or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect that an account or device has been compromised.

4. Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is visited. Some are necessary for core functions, such as keeping a player signed in, remembering selected settings, supporting security and allowing pages to operate correctly. Other cookies may help measure website performance, understand usage patterns, remember preferences or support relevant communications.

A player can manage, block or delete cookies through the settings of their browser or device. Browser controls vary, and disabling some cookies may affect account features, page functionality, security checks or the overall website experience. Deleting cookies may also remove saved preferences and require a player to set them again.

The website may also receive technical information through logs, pixels or other similar tools. These tools are used for purposes such as security, service operation, performance measurement and understanding how the website is used. Any choices available through the browser or device may apply only to that particular browser or device.

5. Your privacy rights and this policy

How to make a privacy request

Players can contact support@koalacasino.click to ask about their personal information or exercise their available privacy rights. A request should explain what is being requested and include enough information to identify the relevant account. Reasonable steps may be taken to verify the requester’s identity before information is disclosed or account information is changed.

• Access: request information about the personal data held about you and, where appropriate, a copy or explanation of that information.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where there is no continuing reason for it to be retained.
• Withdraw consent to marketing: ask for consent to marketing communications to be withdrawn at any time.

These rights may be subject to reasonable exceptions. For example, a request may not be completed immediately where information is needed to protect an account, investigate fraud, resolve a dispute, comply with an obligation or protect another person’s rights. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not remove every record straight away. Information that must be retained will be restricted to the relevant purpose and securely handled.

Policy updates and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version will apply when it is published on the website. Players should review this page periodically, particularly before continuing to use the service after a material change.

For privacy questions, access requests, correction requests, deletion requests or withdrawal of marketing consent, contact support@koalacasino.click. The support team may ask for additional information needed to understand and safely process the request.